Privacy Policy
Effective Date: October 2023
1.0 Introduction
Floc Shop ("us," "we," or "our") operates the flocshop.com website (the "Service").
This Privacy Policy explains how we collect, use, and protect your personal data when you use our Service and outlines your rights concerning this information. By using our Service, you agree to the practices described in this policy. For definitions and terms not explained in this policy, please refer to our Terms and Conditions accessible on our website.
2.0 Definitions
Service: The flocshop.com website operated by Floc Shop.
Personal Data: Personal Data includes any information that can identify a living individual, either from the data itself or when combined with other information in our possession or likely to come into our possession.
Usage Data: Usage Data comprises data generated automatically through the use of our Service or from the Service infrastructure, such as the duration of page visits.
Cookies: Cookies are small data files stored on your device, whether it's a computer or a mobile device.
Data Controller: The Data Controller is the natural or legal entity, either individually or in collaboration with others, responsible for determining the purposes and manner of processing personal information. In this Privacy Policy, Floc Shop serves as the Data Controller for your Personal Data.
Data Processors (or Service Providers): Data Processors or Service Providers refer to natural or legal entities processing data on behalf of the Data Controller. We may use the services of various Service Providers to enhance the effectiveness of processing your data.
Data Subject (or User): Data Subject is any living individual using our Service and the subject of Personal Data.
3.0 Information Collection and Use
We collect different types of information to provide and enhance our Service to you.
4.0 Types of Data Collected
Personal Data: While using our Service, we may request specific personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing materials, or other information of interest. You can opt out of receiving any or all of these communications by following the instructions in the emails we send.
Usage Data: We may collect information about how the Service is accessed and used. This Usage Data includes details such as your computer's Internet Protocol (IP) address, browser type, browser version, pages visited on our Service, the time and date of your visits, time spent on those pages, unique device identifiers, and other diagnostic data.
Location Data: If you give us permission, we may use and store information about your location. This helps us provide features and customise our Service. You can enable or disable location services at any time through your device settings.
Tracking Cookies Data: We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies may contain anonymous unique identifiers and are sent to your browser from our website. Tracking technologies, including beacons, tags, and scripts, are used to collect and analyse data to improve our Service. You can configure your browser to refuse all cookies or notify you when a cookie is being sent, but please be aware that disabling cookies may affect your ability to use some parts of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and settings.
Security Cookies: Security Cookies are used for security purposes.
5.0 Use of Data
Floc Shop uses the collected data for various purposes, including but not limited to:
Providing and maintaining our Service
Notifying you about changes to our Service
Allowing you to participate in interactive features of our Service when you choose to do so
Providing customer support
Gathering analysis and valuable information for improving our Service
Monitoring the usage of our Service
Detecting, preventing, and addressing technical issues
Providing you with news, special offers, and general information about other goods, services, and events that are similar to those you have purchased or inquired about, unless you have opted not to receive such information.
Legal Basis for Processing Personal Data under Applicable Data Protection Laws
The legal basis for collecting and processing your Personal Data depends on the specific context in which we collect it. We may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and not overridden by your rights
For payment processing purposes
To comply with legal obligations
6.0 Retention of Data
We retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will keep and use your Personal Data to the extent required by law, for instance, to comply with applicable regulations, resolve disputes, and enforce our legal agreements and policies.
7.0 Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process information and personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Site and communicating electronically with us, you acknowledge our processing of information and personal data in this way.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information and personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet.
8.0 Disclosure of Data
Business Transaction: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if requested by law or valid requests from public authorities (e.g., a court or government agency).
Legal Requirements: We may disclose your Personal Data in good faith to comply with legal obligations, protect and defend the rights or property of Floc Shop, prevent or investigate wrongdoing in connection with the Service, protect the personal safety of Service users or the public, or to protect against legal liability.
9.0 Security of Data
The security of your data is crucial to us. We employ commercially acceptable means to protect your Personal Data, but please be aware that no method of transmission over the Internet or electronic storage is entirely secure. We cannot guarantee absolute security.
Your data protection rights under general data protection regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Floc Shop aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object.You have the right to object to our processing of your Personal Data.
The right of restriction.You have the right to request that we restrict the processing of your personal information.
The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent.You also have the right to withdraw your consent at any time where Floc Shop relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
10.0 Service providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
11.0 Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
12.0 Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
13.0 Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processor we work with is:
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
14.0 Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know by updating the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us
If you have any questions about our terms and conditions, please contact us:
By email: hello@studiofloc.com
By visiting this page on our website: floc.shop/contact